Not Even Congress Can Get Your Creditors on the Phone

By Mike Wayman

Perhaps this post is a bit different from the rest. The reason is that this story needs to be heard. I think one of the reasons that so many people get scammed in the credit repair industry, the debt consolidation industry and in the loan industry is that the providers of credit, the people that extend debt and loans stop caring about you completely when you experience a hardship.

The moral of the story is that we are important to our creditors only when we make our payments on time. If we experience a hardship, or, as I like to say it, if life happens to people, then there is no one to talk to on the credit provider level that can help. What this causes is the client seeking solutions elsewhere. Perhaps the best way to clean up the financial services industry is to regulate it more. Not necessarily regulate it more in terms of what they offer or how they conduct business, but how they respond to customer care when financial hardship arises.